Shipping policy

ORDER PROCESSING

Orders are prepared and dispatched from Malaysia. Most in-stock orders are processed within 1–3 business days, excluding weekends, Malaysian public holidays and MotoGP event periods. We will contact you if an item requires additional processing time.

MALAYSIA DELIVERY

Standard delivery rates are calculated at checkout. Free Malaysia shipping is available for orders of RM100 or more after discounts. Delivery estimates shown at checkout begin after the order has been dispatched.

INTERNATIONAL DELIVERY

MotoParts ships to supported destinations across Asia and worldwide. Available services, delivery estimates and charges are shown at checkout for the delivery address entered. DHL Express is available for eligible international destinations; another tracked service may be used where DHL Express is not available.

CURRENCY

Product prices and checkout charges are currently processed in Malaysian Ringgit (MYR). Your bank or payment provider may apply its own currency conversion rate or international transaction fee.

TRACKING

When tracking is available, a shipping confirmation email will be sent after dispatch. Tracking can take up to 24 hours to begin updating after the carrier receives the parcel.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. Unless these charges are explicitly collected at checkout, they are the recipient's responsibility and are not included in the product or shipping price.

DELIVERY ESTIMATES AND DELAYS

Delivery estimates are not guarantees. Customs inspections, severe weather, public holidays, carrier disruption, remote-area delivery and events outside our control can cause delays. Please contact us if tracking has not updated for an extended period.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address and contact number. Contact motoparts.my@gmail.com immediately if an address needs correction. We cannot guarantee changes after an order has entered processing or been dispatched.

LOST OR DAMAGED PARCELS

If a parcel arrives damaged, retain the packaging and contact motoparts.my@gmail.com promptly with your order number and photographs. For a parcel that appears lost, contact us so we can open an investigation with the carrier.

CONTACT

GP Racing Apparels Sdn Bhd (201301024660)
Email: motoparts.my@gmail.com
Phone: +60 12-387 9118